Privacy policy

Last updated: 25 May 2026

This Privacy Policy describes how The Becoming Letter (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit our website, use our online store, place an order, subscribe to our correspondence, purchase Personal Correspondence, communicate with us, or otherwise use our services.

The Becoming Letter is based in Western Australia, Australia and is powered by Shopify, which enables us to operate our online store and provide our products and services.

By using our website or purchasing from The Becoming Letter, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

We may collect the following types of personal information:

  • your name;
  • email address;
  • billing address;
  • shipping address;
  • payment and transaction details;
  • order history;
  • subscription details;
  • customer account details;
  • communications you send to us;
  • personal reflections, goals, questions, or written replies you choose to provide for Personal Correspondence;
  • feedback, reviews, or testimonials you choose to provide;
  • device, browser, usage, and website interaction information, such as IP address, pages visited, cart activity, and similar technical information.

Payment information is processed through Shopify and/or relevant payment providers. We do not directly store your full payment card details.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe, contact us, submit information for Personal Correspondence, or provide feedback;
  • automatically when you visit or interact with our website, including through cookies and similar technologies;
  • from Shopify and service providers that help us operate our store, process payments, manage orders, arrange shipping, provide analytics, or support marketing;
  • from third-party platforms if you interact with us through those platforms.

3. How We Use Your Personal Information

We use your personal information to:

  • process and fulfil orders;
  • manage subscriptions;
  • arrange domestic and international shipping;
  • provide customer support;
  • respond to enquiries;
  • prepare and provide Personal Correspondence;
  • communicate with you about your order, subscription, account, or correspondence;
  • manage refunds, replacements, damaged items, incorrect orders, and other customer service issues;
  • improve our website, products, and services;
  • send marketing or promotional communications where permitted;
  • display or use reviews, feedback, or testimonials in accordance with this Privacy Policy and our Terms of Service;
  • help protect our website, store, customers, and business from fraud, misuse, or security issues;
  • comply with legal obligations.

4. Personal Correspondence

If you purchase or participate in Personal Correspondence, you may choose to send us personal reflections, goals, questions, written replies, or details about your current season of becoming.

We use this information for the purpose of preparing and providing your Personal Correspondence.

Please only share information you are comfortable providing. Personal Correspondence is reflective in nature and is not therapy, counselling, coaching, medical advice, psychological advice, legal advice, financial advice, or professional advice.

We recommend that you do not send highly sensitive information unless you are comfortable doing so.

5. Marketing Communications

We may use your email address or contact details to send you updates, promotional messages, product information, or other communications relating to The Becoming Letter, where permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at aleksandra@thebecomingletter.com.

Even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your orders, subscriptions, customer account, correspondence, or legal notices.

6. Feedback, Reviews, and Testimonials

If you provide feedback, reviews, testimonials, messages, or comments about The Becoming Letter, we may use them to improve our products, services, and customer experience.

We may also use feedback for promotional or marketing purposes.

Where feedback includes identifying personal information, we will seek your permission before publishing it in a way that identifies you.

We may use anonymous feedback, first-name-only feedback, or non-identifying excerpts, provided they do not personally identify you.

7. How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our store and provide our services.

This may include disclosure to:

  • Shopify;
  • payment processors;
  • shipping and postal providers;
  • website hosting, IT, analytics, and security providers;
  • email marketing or communication platforms;
  • customer service tools;
  • professional advisers, if required;
  • government, regulatory, or legal authorities where required by law.

We do not sell your personal information.

8. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information about your access to and use of our website and store in order to provide and improve the services it provides to us and to you.

Information you submit through our store may be transmitted to and processed by Shopify and third-party service providers, including providers located outside Australia. Your current Shopify draft also explains that Shopify hosts the store and may process customer information to provide and improve the services.

You can review Shopify’s privacy practices through Shopify’s own privacy materials.

9. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website activity, improve customer experience, support advertising, and help us understand how visitors interact with our store.

You may be able to control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

10. International Shipping and International Transfers

The Becoming Letter ships domestically and internationally.

If you are located outside Australia, your personal information may be processed in Australia and in other countries where Shopify, payment processors, shipping providers, or other service providers operate.

Privacy laws in those countries may differ from the laws in your place of residence.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through our website, email, postal services, or third-party platforms.

12. Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide our services, manage orders and subscriptions, respond to enquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce our policies.

Where personal information is no longer required, we will take reasonable steps to delete, de-identify, or securely store it, subject to legal and operational requirements.

13. Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at aleksandra@thebecomingletter.com so we can review and take appropriate steps.

14. Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information. These may include the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of your personal information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • opt out of certain marketing communications.

These rights are not absolute and may depend on applicable law.

To make a privacy request, please contact us at aleksandra@thebecomingletter.com.

We may need to verify your identity before responding to a request.

15. Third-Party Links

Our website may contain links to third-party websites, platforms, apps, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review their privacy policies before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, Shopify services, or privacy practices.

The updated version will be posted on our website with the revised “Last updated” date.

17. Contact

If you have any questions about this Privacy Policy, or if you would like to exercise any privacy rights available to you, you may contact us at:

The Becoming Letter
Email: aleksandra@thebecomingletter.com
Based in: Western Australia, Australia

For the purpose of applicable privacy and data protection laws, The Becoming Letter is responsible for the personal information we collect and process through our services.